Returns & Exchanges
Returns
Our policy is valid within 30 days of the delivery date.
Click the underlined Return Center to Request a Return/Exchange:
To complete your return, we require a receipt or proof of purchase or order number.
To be eligible for a return, your item must be unused and unwashed. Otherwise, all unapproved return items will not be accepted, and you need to provide a return label to ship back to you.
- The item eligible for return must be accompanied by its original packaging and be in the same condition in which it was received or a 15% restocking fee will be incurred.
- Any return of 5 or more pieces on a single order will incur a 15% restocking fee.
- For all approved returns, a $10.95 shipping fee will be applied unless returning for an exchange due to defective or damage with prior approval.
- Please complete the return center form for all return/exchange for processing.
- Upon completion & approval of Return Center, the return label will be scheduled to email out between 1-3 business days.
Orders rejected at delivery will only be refunded for the cost of merchandise and any tax paid. Shipping costs are non-refundable.
Dear John Denim is not responsible for lost returns. We highly recommend a shipping method with proof of delivery.
THE BELOW ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE:
- Final sale items
- Sale items listed at 25% off or more
- Gift cards
- ALL BLACK FRIDAY SALE THROUGH CYBER MONDAY ARE FINAL.
Refunds (if applicable)
Inspection and processing times take 2 business days (excluding holidays & weekends) upon receipt.
We will send you an email within 2 business days to notify you that we have received your
returned item, once your return is received and inspected.
Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@dearjohndenim.com to receive your return number, or fill out this form:
Dear john denim only offers a courtesy one-time exchange on original purchases.
If you are exchanging your item for a lesser price than your original order, store credit will be given for your exchange.
Dear John Denim Return Address
2435 LOMA AVE
SOUTH EL MONTE, CA 91733
We are here to help, if you have any question about your order, please email us at customerservice@dearjohndenim.com or give us a call us directly at 626.450.0525 between our hours of operation M-F 9AM – 5PM PST
Tel. 626.450.0525