heart 3
Returns
Our policy is valid within 30 days of the delivery date.
Click the underlined Return Center to Request a Return/Exchange:
To complete your return, we require a receipt or proof of purchase or order number.
To be eligible for a return, your item must be unused and unwashed. Otherwise, all unapproved return items will not be accepted, and you need to provide a return label to ship back to you.
- The item eligible for return must be accompanied by its original packaging and be in the same condition in which it was received or a 15% restocking fee will be incurred.
- Any return of 5 or more pieces on a single order will incur a 15% restocking fee.
- For all approved returns, a $10.95 shipping fee will be applied unless returning for an exchange due to defective or damage with prior approval.
- Please complete the return center form for all return/exchange for processing.
- Upon completion & approval of Return Center, the return label will be scheduled to email out between 1-3 business days.
Orders rejected at delivery will only be refunded for the cost of merchandise and any tax paid. Shipping costs are non-refundable.
Dear John Denim is not responsible for lost returns. We highly recommend a shipping method with proof of delivery.
THE BELOW ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE:
- Final sale items
- Sale items listed at 25% off or more
- Gift cards
- ALL BLACK FRIDAY SALE THROUGH CYBER MONDAY ARE FINAL.
Refunds (if applicable)
Inspection and processing times take 2 business days (excluding holidays & weekends) upon receipt.
We will send you an email within 2 business days to notify you that we have received your
returned item, once your return is received and inspected.
Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@dearjohndenim.com to receive your return number, or fill out this form:
Dear john denim only offers a courtesy one-time exchange on original purchases.
If you are exchanging your item for a lesser price than your original order, store credit will be given for your exchange.
Dear John Denim Return Address
2435 LOMA AVE
SOUTH EL MONTE, CA 91733
We are here to help, if you have any question about your order, please email us at customerservice@dearjohndenim.com or give us a call us directly at 626.450.0525 between our hours of operation M-F 9AM – 5PM PST
Tel. 626.450.0525
Shipment Processing
Thank you for shopping Dear John Denim!
FREE 2-DAY SHIPPING upgrade (your orders will automatically ship with 2-day shipping service).
Always Free Shipping on all orders over $99 USD (please select FREE SHIP at checkout).
Orders ship within 1-2 business days upon payment verification (excluding weekends and holidays).
Orders placed during sales & holidays may experience minor delays.
You will receive an automated e-mail with your tracking number once your order has shipped.
We offer shipping within the U.S., with the following options:
- FedEx Ground® Home Delivery (1-5 business days) *
- FedEx Express Saver® (3 business days) *
- FedEx 2Day® (2 business days) *
*Subject to area availability
Our carrier partners do not ship to P.O. Boxes. To avoid delays, please provide a delivery address where packages can be received without interruption.
Unforeseen conditions such as severe weather, service interruptions, or other unpredictable events may cause delays or package loss, for which we cannot be held responsible.
If you have any questions about your order, please reach out to us at customerservice@dearjohndenim.com or call us at 626.450.0525 during our hours of operation, Monday to Friday, 9AM – 5PM PST.
Tel: 626.450.0525
